Privacy Policy

At Dixon Heating & Air, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make inquiries, or engage with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you visit our website, fill out forms, or use our services:

Personal Identification Information: Name, email address, phone number, mailing address.
Payment Information: Credit card or payment method details (if applicable for service payment).
Service Requests: Information related to HVAC services requested, including location, service history, and preferences.

2. How We Use Your Information

We use the information we collect in the following ways:

To provide, maintain, and improve our HVAC services.
To respond to inquiries, requests, or customer service needs.
To process transactions and deliver services you’ve requested.
To send promotional offers, newsletters, or updates (with your consent).
To monitor and improve the functionality of our website.
To comply with legal obligations.

3. How We Protect Your Information

We implement a variety of security measures to ensure the safety of your personal data. These include:

Restricted access to your data by authorized personnel only.
Regular monitoring of our systems for potential vulnerabilities.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following cases:

With third-party service providers who assist us in operating our website and delivering our services (e.g., payment processors, email marketing services).
When required by law or to comply with legal processes.
In the event of a business transfer, such as a merger or acquisition.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These technologies help us:

Analyze website traffic.
Remember your preferences for a personalized experience.
Improve website functionality.

You can adjust your browser settings to decline cookies, but doing so may affect your ability to use certain features of our website.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access and request a copy of the data we hold about you.
The right to correct or update inaccurate information.
The right to request the deletion of your data (subject to certain conditions).
The right to withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us by email at devin@hvacdixon.com.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Dixon Heating & Air, LLC.
Phone: 910-824-3252